Returns & Refunds

Clear, fair returns handled under New Zealand consumer law.

Faulty, damaged or incorrect goods

If an item is faulty, damaged in transit, incorrectly supplied or significantly different from its description, contact turntablewax@outlook.co.nz with your order number and clear photos where useful. We will assess the issue and arrange the appropriate repair, replacement or refund.

Change of mind

We do not automatically accept change-of-mind returns on special-order imports, needles/styli, opened cartridges, sealed records that have been opened, or sourced-to-order gear. If you contact us quickly before dispatch, we will do our best to help.

Special-order items

Special-order products are confirmed before dispatch. Once an item has been ordered from a supplier for you, cancellation may not always be possible unless the item fails to meet the product guarantees that apply under New Zealand law.

Your rights

Nothing in this policy limits any rights that cannot legally be excluded under the Consumer Guarantees Act or Fair Trading Act.